Front Office Lab
A Front Office Lab is a practical training space designed to simulate the operations of a hotel reception and guest service area. It provides students with hands-on experience in handling real-world front desk activities and developing professional communication skills. The lab is equipped with reception counters, telephones, computers with property management systems (PMS), and reservation software to replicate an actual hospitality environment.
Front Office Lab
| S.No | Category | Details |
|---|---|---|
|
1 |
Purpose |
Simulates hotel reception operations |
|
2 |
Setup |
Reception counter, Lobby simulation |
|
3 |
Equipment |
Computer systems with hotel software, Telephone EPABX system, Key racks, Reservation charts |
|
4 |
Software Used |
PMS (Property Management System), Reservation systems |
|
5 |
Project Work |
Guest check-in/check-out, Reservation handling, Billing & customer interaction |
